Frequently asked questions
Everything about orders, delivery, payments and support — in one place.
Orders & delivery
How fast is delivery?+
Most orders arrive within 10 minutes. Times are estimates and may extend a little during peak demand or bad weather.
What areas do you deliver to?+
We deliver across serviceable pincodes near our farms. Set your location at checkout to check if we reach you.
Is there a minimum order value?+
No minimum. A small delivery fee may apply on lighter baskets, shown clearly before you pay.
Payments & pricing
Which payment methods are accepted?+
All major UPI apps, cards, and wallets via PhonePe. Payment details never touch our servers.
Do prices include taxes?+
Yes — every price includes taxes, and we never apply surge pricing.
Cancellations, refunds & quality
Can I cancel an order?+
Orders can be cancelled free within 60 seconds of placement, right from the order screen.
What if something arrives damaged or wrong?+
Raise a ticket within 1 hour of delivery. Replacements dispatch within an hour; refunds reach your original method in 3–5 business days.
Account & support
How do I get help with an order?+
Open a ticket from Help & Support and our team will get back to you quickly.
How do I delete my account or export my data?+
You can request export or deletion of your account from the Help & Support section any time.
Still stuck? Reach us at info@zipbasket.in or open a ticket from Help & Support.