Shipping & Delivery Policy

Last updated: 2 July 2026

This Shipping & Delivery Policy explains how Khethan Foods (“ZipBasket”, “we”, “our”, or “us”) delivers orders placed through the ZipBasket website, mobile application, and related services (together, the “Platform”). We deliver fresh groceries and daily essentials from nearby partners to your door.

1. Serviceable Areas

We currently deliver within selected areas of Harda, M.P. Serviceability is determined by your delivery location, and availability of products and delivery slots may vary by area. At checkout, the Platform will confirm whether we can deliver to your address. If your location falls outside our serviceable area, you will be notified before placing your order.

2. Delivery Time

We aim to deliver most orders quickly, often within minutes of confirmation, subject to product availability, order size, weather, traffic, and demand. Estimated delivery times shown on the Platform are indicative and not guaranteed. During peak hours, adverse weather, or other circumstances beyond our reasonable control, delivery may take longer.

3. Delivery Charges

Delivery charges, if any, are calculated based on your location, order value, and applicable offers, and are displayed transparently at checkout before you place your order. From time to time we may offer free delivery above a minimum order value or as part of a promotion. Any applicable taxes and handling fees will also be shown at checkout.

4. Receiving Your Order

Please ensure that the delivery address and contact number provided are accurate and that someone is available to receive the order at the specified location. You can share delivery instructions in the app. If our delivery partner is unable to reach you or complete the delivery due to an incorrect address, unavailability, or refusal to accept a valid order, the order may be cancelled, and charges may apply as described in our Refund & Cancellation Policy.

5. Order Tracking

Once your order is confirmed, you can track its status and the delivery partner in real time from the Orders section of the app. You will also receive transactional updates about your order, such as confirmation and delivery notifications.

6. Contact

For any questions about shipping or delivery, please contact us at info@zipbasket.inor through the Help & Support section in the app.